Emergency Response Support System (ERSS)


  • The Union Home Minister launched Emergency Response Support System (ERSS) for the State of Nagaland at Kohima, coinciding with the Formation Day of Nagaland and the inaugural day of Hornbill Festival 2018.

About the system:

  • Residents in Nagaland do not require to remember multiple helpline numbers now. They can dial 112 or use Panic Button on their phones or 112 India mobile App to connect to a single number based 112 emergency services which will connect to Police, Fire, Health and other helplines through an Emergency Response Centre in the State.

Facts for Prelims:

  • Nagaland is the first amongst the North-Eastern States and the second State in India to launch Pan-India single emergency number ‘112’ under ERSS. 
  • As a special feature, to ensure safety of women, a unique ‘SHOUT’ feature has been introduced in 112 India mobile App. This allows victims to seek immediate assistance from registered volunteers in the vicinity apart from contacting Emergency Response Centre. The SHOUT feature is exclusively available to women.


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